Support

Need help with Backdraft? Choose your platform below, or contact Legacy Labs and include the details we need to investigate.

Email Support Join Discord

Contact Support

Email: support@legacylabs.io

Include these details so we can investigate quickly:

  • Your platform: Steam, Epic Games Store, iOS, or Android
  • Your device model and operating system version
  • Your Backdraft app version
  • Your player name or account email, if applicable
  • A short description of the issue and any steps that reproduce it
  • Screenshots or screen recordings, if they help explain the problem

Platform Help

For purchases, refunds, downloads, or store and launcher issues, contact the platform where you bought Backdraft.

Steam Steam Support Epic Games Store Epic Games Support iOS Apple Billing Support Android Google Play Help

Basic Troubleshooting

  • Update Backdraft from your platform store or launcher.
  • Update your operating system if a system update is available.
  • Restart your device and try launching Backdraft again.
  • Check that you have a stable internet connection.
  • On Steam or Epic Games Store, verify or repair the game files from the launcher if available.

Privacy

Review the Backdraft Privacy Policy for information about how Legacy Labs handles data.

For privacy questions, account data requests, or legal notices, contact legal@legacylabs.io.